12/2/2024 Store Update!
12/2/24 Update: We were expecting to be back to regular hours by today, but due to living along Lake Erie, just south of Buffalo, NY, we’ve been battling back-to-back lake effect snow storms and have been delayed. We are mid-move of relocating our office, so are running a little behind. In-stock saddles will update tonight, and we are aiming to resume new regular customer service hours next Tuesday, December 10th.
Open orders will be shipped Tuesday, 12/3!
PLEASE SEE OUR INTERIM PRODUCT RETURN INFORMATION HERE
PLEASE SEE OUR PRIOR STORE ANNOUNCEMENT IN OUR BLOG POST HERE
IF YOU HAVE AN URGENT MATTER, WE WILL BE PRIORITIZING THOSE CALLBACKS AND EMAILS THROUGHOUT THIS WEEK. PLEASE EMAIL JAMIE@PHOENIXRISINGSADDLES.COM IF YOU HAVE AN URGENT NEED.
We are still in the process of exploring opportunities for growth and accessibility, so please stay tuned! Your patience is very much appreciated, and we thank you for supporting not only our small business and family, but also those who we support by having our products made only by small, independent, US-based businesses! We’re getting there 😊