General Product Return Policy
- Due to the nature of the product, bits are non-returnable.
- Saddles have a 14 day trial (read about that here).
- The rest of our leather and beta-biothane items have a 14 day return policy. If you are not satisfied with your product, you may exchange or return within 14 days. Please call Contact Us within 14 days of product receipt and we will set up a Return Merchandise Authorization for you. Items must be received back by the 21st day. Customer is responsible for shipping on all returns and exchanges and we recommend using a trackable method, as lost packages are not the responsibility of GOG Phoenix Rising Inc. Items must be returned in “NEW” condition.