Leather Products Warranty
GOG Phoenix Rising Inc. will warranty all leather products against manufacturer’s defects for a period of one year. We will replace free of charge (minus shipping) any of our leather products that show evidence of defect (except our saddle -please read our saddle warranty). We will only warranty against manufacturer’s defects and not normal wear and tear or extreme use. Determination of whether a product is defective is at the sole discretion of GOG Phoenix Rising Inc. All returned leather products must be returned at the cost of the purchaser to GOG Phoenix Rising Inc. GOG Phoenix Rising Inc. will ship back, free of charge, a replacement item if it is determined to be defective.
If you get a defective product- we care!
Although we do not expect this to happen, if you believe you have a defective product you must contact GOG Phoenix Rising Inc. within the warranty period. We will provide a Return Merchandise Authorization number (RMA#). Item must be returned within 5 business days and received within 10 business days. We recommend using a trackable method such as USPS or UPS, as we are not responsible for lost items.