GOG Phoenix Rising Inc and the manufacturer are so confident in the quality of the materials and craftsmanship of our bits that we are offering a 5 year manufacturer’s warranty on all bits purchased through GOG Phoenix Rising Inc. We will replace free of charge (minus shipping) any of our Imus bits that show evidence of defect.
Our bits are ALL marked with the trademarked Imus 4-Beat logo. Warranty only applies to original purchaser on record. We will only warranty against manufacturer’s defects and not normal wear and tear or extreme use (ie- I ran over my bit with my truck). Determination of whether a product is defective is at the sole discretion of the Company. All returned bits must be returned at the cost of the purchaser to the Company. The Company will ship back, free of charge, a replacement bit if purchased within 1 year. After 1 year, the cost of shipping a replacement will be at current cost and will be the responsibility of the purchaser.
(We do not expect that we will have to warranty ANY bits. They are THAT good.)
If you believe you have a defective product you must contact GOG Phoenix Rising Inc. within the warranty period. We will provide a Return Merchandise Authorization number (RMA#). Item must be returned within 5 business days and received within 10 business days. We recommend using a trackable method such as USPS or UPS, as we are not responsible to lost items.